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Q. Given the concerns about the presence of radioactivity in the waters off the east coast of Japan, how do you ensure that your sea vegetables are safe for consumption?

A. Regarding the sourcing of the sea vegetables, we have since moved to utilize alternative suppliers in Japan. These suppliers are far removed from the regions considered dangerous by the EU. Here is the general overview of the regions used for sourcing our sea vegetables:

Sea Vegetable Region/Prefecture
Wakame Mie
Hijiki Nagasaki
Arame Mie
Kombu Hokkaido
Nori Kyushu

Moreover, we test these products upon import into the EU by sending samples to an independent lab based in Germany. Consequently, we feel confident in the safety of these products. For more details, please see Statement on Radioactive Safety (PDF).

Q. I am concerned about the effect of BPA/PVC materials used in food packaging. What is your policy on this issue?

A. Our compliance with the packaging guidelines set out by the Soil Association organic standard (clause 41.6), and the adherence to the Regulation (EC) 852/2004 on the Hygiene of Foodstuffs means that we do not utilise materials harmful to human health, as outlined in these regulations. Moreover, we elected to target BPA across our packaging range. We do not accept packaging that contains BPA from new suppliers and have been in the process of phasing out any non-compliant packaging in our range prior to enacting of this policy. We can currently state that none of our retail packaging has any BPA or PVC coming into contact with food.

Q. What are the fermentation times for the products in your Miso range?

A. Our Brown Rice and Barley Misos are traditionally fermented for about a year in cedar wood barrels.
Likewise, Hatcho Miso is fermented for about 36 months. As for the Sweet White Miso, is made by maturing Amazake with rice, soya beans and sea salt at natural room temperature for one week.

Q. I love the taste of your fruit purees, but I have one concern – the aluminium packaging. Could you please explain if there are any health issues associated with this packaging format?

A. Please rest assured that the containers are made of aluminium coated with food grade polystyrene. There is no contact between the food product & the aluminium packaging at any point during the production process.

The plastic coating is of food grade and has been tested to meet EU food safety regulations in terms of not migrating into food products it comes in contact with. The manufacturer conducts continuous testing on the integrity of packaging, with particular emphasis on the plastic film coating the inner surface of the lid.