Sales Office Administrator

Contract type: Full time permanent 
Location: Acton office 
Reporting to: Sales Office Manager 
Start date: As soon as possible   

Role Summary:

To handle UK and International Customer orders from receipt to dispatch. To provide logistical /admin support for all customers and sales team as required.

Specific Roles: 

Sales Order Processing and Customer Service

• Enter and process sales orders for all customers, liaising with logistics warehouses in the UK and the Netherlands, and issue final invoices upon receipt of CMR
• Prepare and completion of all documentation needed for customs (COA, Export Certificate, Health Certificates, etc)
• Completion of product forms/ promotion forms except for quality-related information
• Maintenance of clear records for each customer file, internal and customer’s systems, updating any changes to individual procedures
• Respond to various enquiries from customers
• Ensure compliance with export and international trade requirement
• Assisting sales managers when needed  
• Monitor payment status for pending orders with payment issues 

Logistics arrangement

• Daily communication with our warehouses and troubleshooting logistic/supply problems
• Coordination with sales team re allocation of stock if shortage occurs, and set up rationing plan
• Working closely with our current transport companies, to ensure that deliveries are made on time and in full.  
• Comply with customer-specific Incoterms requirements. 

Essential Requirements:

• Fluent written & spoken English
• Previous experience in administrative work
• Friendly and positive with customers
• Proactive problem solver
• Excellent communication skills and flexible thinking 

How to apply

For full job description and applications, please send your CV and cover letter to hr@clearspring.co.uk. We look forward to hearing from you.