Online Shop Assistant

Contract type: Full time permanent 
Location: Acton office 
Reporting to: Online Shop Team Leader 
Start date: As soon as possible   

Role Summary:

• Manage day-to-day order fulfilment, including picking, packing, and dispatch.
• Maintain accurate inventory records, oversee stock control, and place replenishment orders as required.
• Manage warehouse supplies to support efficient operations.
• Support marketing campaigns, promotions, and sales activities through effective stock planning and product availability.
• Handle customer enquiries and resolve issues relating to orders, deliveries, and product availability.
• Liaise with internal teams, suppliers, and couriers to ensure smooth warehouse and distribution operations.  
  

Specific Roles: 

• Process online shop orders including picking, packing and dispatching parcels
• Provide customer services via email and telephone
• Communicate with courier companies regarding deliveries and collections
• Manage stock control, including receiving and replenishing inventory
• Support Sales and Marketing activities 

Essential Requirements:

• Strong organisational and problem-solving skills
• Excellent verbal and written communication skills in English at a business-professional level
• Previous experience in administration work and customer service
• Computer literate  
• Physically fit and able to work in a warehouse environment
• Holds the legal right to work in the UK

How to apply

For full job description and applications, please send your CV and cover letter to hr@clearspring.co.uk. We look forward to hearing from you.